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Terms and Conditions
1. The promotion will run from August 17th to September 14th, 2023, during which customers can enjoy an exclusive member cashback benefit of 5%.
2. The promotion applies to the products listed in Section 1 and Section 2, namely the "School Starter Bundles" and "Student Favorites" categories.
3. All customers making purchases on heloideo.com are eligible for the cashback promotion, excluding corporate customers. The 5% cashback rate applies only to customers who sign up for an heloideo account on the official website and make a purchase there.
4. Cashback will be applied to each order based on the cashback rate of either 2.5% or 5% of the total purchase amount, depending on the customer's sign up status.
5. The final cashback amount for each order will be determined by the customer's sign up status and the order amount.
6. The cashback amount and date of return will depend on the order status, as outlined below:
① For orders that are not returned within 30 days from the order date, the cashback will be returned to the original payment account within 30 days after the
last product's delivery date.
② For orders with full refunds within 30 days from the order date, no cashback will be provided. For orders with partial refunds within 30 days from the order date, the cashback will only apply to the non-refunded
purchase amount, and it will be returned to the original payment account 30 days after the first refund is completed.
③ For replacement orders within 30 days from the order date, the cashback will be returned to the original payment account within
15 days after the replacement is completed.
④ For orders with partial or full refunds after 30 days from the order date, the cashback amount will be deducted from the total refund, and the remaining balance will be returned to the original payment
account.
⑤ For orders that include pre-order products, cashback will be provided 30 days after the delivery date of the last product.